Serving the Pacific Northwest since 1989 with
quality ASL Interpreters

Professional and reliable, National Interpreting Service offers a consistent service that our clients come to expect.
We adhere to the highest ethical business principles and professional standards.

Hospitals/health care networks, coordinated care organizations and private insurance companies, as well as governmental agencies, law offices, non-profit community organizations and others.

We offer the best quality and highest standards. Contact us for a quote today.

Quality Interpreters

We are committed to matching experienced interpreters that fit the needs of our clients and customers. Whether you have an occasional or ongoing need for services, we work to make sure every encounter with our team is a positive experience.

Professional Network

We partner with a pool of RID certified sign language interpreters who sign fluently and accurately, both expressively and receptively and abide by the RID Code of Professional Conduct. Founder Cynthia Anderson is an RID certified interpreter with 30 years experience and works closely with interpreters, schedulers and clients to ensure a positive, detail-oriented experience for everyone.

Minimize Your Risk

Working with NIS ensures that you have the most credentialed interpreters working for you. Our interpreters pass background checks and drug screens. We carry all mandated general liability insurance covering the interpreters who provide service through our agency in addition to professional liability insurance carried by each individual interpreter. For interpreters working in healthcare situations, HIPAA compliance, TB testing, and other criteria are met to ensure the highest in standards and expectations are adhered.

We believe in excellent service 100% of the time.

Our agency provides more than 30,000 hours of ASL service every year.

We take the time to get to know our clients and their needs. We have the capacity to serve you as you deserve without losing the personal touch that our clients love. With National Interpreting Service, you can feel confident that your needs will be met by our professional, courteous staff.

A word from CEO & Founder Cynthia A. Anderson

We are driven by a purpose.

When I decided to pursue a career as an ASL Interpreter in 1993, I had no idea that decision would catapult me on a life journey that gave birth to National Interpreting Service. Providing ASL Interpreting services has always been an important and meaningful endeavor – both for the interpreters and for the companies that provide the service. We understand the role that we play in the communication exchange between a deaf and hearing person. We also recognize how that role is magnified when working in critical situations such as healthcare – where lives are literally on the line. 

When I started National Interpreting Service, I did so with the mindset that we would never shortchange the people we serve and we would never put them at risk. Our interpreting agency fulfills its role by working exclusively with certified interpreters who are trained, credentialed and qualified to work the assignments they are asked. Unfortunately not every agency or interpreter shares that mindset, which is why 30 years later we continue to grow and play our role to help remove communication barriers that exist for deaf, deaf-blind and hard of hearing individuals. 

Thank you for giving us the opportunity to serve you. 

Cynthia A. Anderson

CEO Cynthia Anderson (on the right) receiving the 2018 Interpreter of the Year Award from the Oregon Health Care Interpreters Association with Susy Molano, Executive Director of OHCIA

We're a team united by a common purpose.

Meet the People Behind National Interpreting Service

NIS Headquarters Staff

Cynthia A. Anderson

Cynthia A. Anderson

Founder, CEO/Agency Director

CI, CT, NAD III, CoreCHI™, OCHI Nationally Certified Sign Language Interpreter, & Oregon Certified Healthcare Interpreter

Kaytlyn Courtney

Kaytlyn Courtney

Billing and Account Specialist

Melanie Sarazin

Melanie Sarazin

Executive Assistant

Melody Hopkins

Melody Hopkins

Client Support Specialist

Acacia

Acacia

Office Assistant

NIS Staff Interpreters

Brandon Heaps

Brandon Heaps

NIC

Candice Kingrey

Candice Kingrey

CI, NIC Master

Casie Byard

Casie Byard

NIC

Cindy Holmes

Cindy Holmes

CI, CT

Deborah O’Hara

Deborah O’Hara

NIC

Elise Mongeon

Elise Mongeon

NIC, OCHI, CoreCHI™

Janelle Reeves

Janelle Reeves

NIC, CoreCHI™

Jolleen Ives

Jolleen Ives

NIC-Adv, OCHI, CoreCHI™,QMHI

Kendra Mhoon-Coatney

Kendra Mhoon-Coatney

CI, CT

Melissa Smith

Melissa Smith

NIC, OCHI, CoreCHI™

Sandy Pascual

Sandy Pascual

NIC, CoreCHI™, OCHI, QMHI

Tracy Stewart

Tracy Stewart

CI, CT

Create Your Account With
National Interpreting Service.

If you’re looking to hire quality ASL interpreters, give us a call. We respond to RFPs and bid requests.

Oregon: (503) 932-8460 | Washington: (206) 337-4447
Toll Free: (877) NIS-SIGN or (877) 647-7446
Video Phone (VP): (503) 339-1699

Cynthia A. Anderson

Cynthia A. Anderson

Founder, CEO/Agency Director

CI, CT, NAD III, CoreCHI™, OCHI Nationally Certified Sign Language Interpreter, & Oregon Certified Healthcare Interpreter

Cynthia A. Anderson

Cynthia completed an Interpreter Training Program from Western Oregon State College in 1990 has been working as an ASL interpreter since 1989. She earned her BS in Psychology, with Summa Cum Laude honors in 1993. Cynthia received her NAD III national interpreting certification in 1991 and RID certifications CI and CT in 1993. Cynthia became certified by the Certification Commission for Healthcare Interpreters as CoreCHI™ in 2015, and by Oregon Health Authority as a Certified Healthcare Interpreter (OCHI) in 2015. Cynthia will soon graduate with her Master of Science in Health Care Interpreting from Rochester Institute of Technology.

Cynthia was named the 2018 Interpreter of the Year from the Oregon Health Care Interpreters Association.

Cynthia is also a certified member of the Registry of Interpreters for the Deaf (RID), the National Association of the Deaf (NAD), Oregon Association of the Deaf (OAD), and the Oregon Chapter of the Registry of Interpreters for the Deaf (ORID). As a strong supporter of the Deaf Community, National Interpreting Service proudly sponsors events for the Oregon Association for the Deaf, and the interpreter community with sponsorships of community events at ORID.

Cynthia has written a curriculum for training ASL interpreters for Health Care Interpreting and teaches workshops for RID certified interpreters. The program went through stringent accreditation by Oregon Health Authority which has approved the program.

To her staff, Cynthia is the driving force and an admirable example of what makes NIS standout as a leader in the sign language interpreting industry. Her passion for providing excellent service at all times is motivating to the staff and contracted interpreters working with NIS.

When Cynthia is away from the office, she enjoys spending time at the coast with her family.

Melanie Sarazin

Melanie Sarazin

Executive Assistant

Melanie Sarazin

Melanie joined NIS as the Executive Assistant to the Agency Director which completed her relocation from the Oregon Coast. She brought with her over 20 years of administrative experience of managing law firms and title and escrow companies. These skills are extremely helpful in moving NIS towards its goals of continuing and expanding upon providing excellent and professional interpreting services to members of the Hard of Hearing and Deaf community they need and deserve. As long-time Oregon Ducks baseball season ticket holders, Melanie and her husband, Todd, can be found at nearly every game in the Spring and love spending as much time as possible with their children, granddaughters and their Boston Terrier, Cowboy.

Melody Hopkins

Melody Hopkins

Client Support Specialist

Melody Hopkins

Melody worked in the fast-paced scheduling and dispatcher field for over 8 years before joining NIS. She was excited for the opportunity to utilize her extensive knowledge of medical terminology and medical office procedures to add to the NIS team. She has enjoyed interacting with our clients and renewing old acquaintances. Melody finds it greatly satisfying to have the ability to continue developing and growing her skills while working with and benefitting the Deaf community. Along with her family, she enjoys meeting new people through their continued volunteer work in surrounding areas. They also crave good camping weather and quick currents for kayaking.
Kaytlyn Courtney

Kaytlyn Courtney

Billing and Account Specialist

Kaytlyn Courtney

Kaytlyn started in the scheduling department at NIS in April of 2017. Kaytlyn brought her past experience in medical terminology and patient scheduling with her to NIS. After working in the NIS scheduling department, she was promoted to Billing and Account Specialist which covers a vast array of tasks including processing accounts payable and receivable, daily operations, onboarding new interpreters and support staff, and interpreter compliance.

Kaytlyn was born and raised in Mill City, Oregon. After graduating from Santiam High School, she moved to Eugene to attend the University of Oregon where she graduated in 2013 with a Bachelor of Science in Education. After graduating from college, she became a full-time mom to her three boys, Brantley, Raylon, and Easton. Kaytlyn and her husband, Shane, are busy remodeling their home back in Mill City.

Brandon Heaps

Brandon Heaps

NIC

Brandon Heaps

Originally from Tampa Bay, Florida, Brandon is a Pacific Northwest transplant as of August 2017. While attending college in Jacksonville, Florida, he had his first encounter with a Deaf person, sparking his interest in the language and culture. Upon graduation, Brandon decided to redirect his career path and became a Nationally Certified Interpreter through Registry of Interpreters for the Deaf. He brought with him a variety of interpreting experiences including medical, legal, theatrical, executive-level meetings, conferences, cruise interpreting and VRS. Brandon’s passion is found in mentoring interpreters as well as curating fun, social spaces for colleagues to connect. In his personal time, Brandon enjoys traveling the world, experiencing cultures and cuisines of other human interactions around the globe.

Candice Kingrey

Candice Kingrey

CI, NIC Master

Candice Kingrey

Candice graduated from an Interpreting Training Program in 1990 from Portland Community College and received her BA at the University of Oregon. Working as an interpreter for 28 years, Candice has been certified through Registry of Interpreters for the Deaf for the past 20 years and has RID CI and NIC:Master. She has taken medical interpreting workshops and is working toward certification as a healthcare interpreter.

A native Oregonian, Candice grew up in the woods along the McKenzie River east of Springfield, attending a three-room schoolhouse during her elementary years. Candice ventured out to own and operate a language interpreting company starting in 2004, and then went on to manage two different VRS companies out of California and Florida. In 2016, Candice finally returned to the woods and rivers of Oregon that she loves. Candice now lives in a log cabin on the McKenzie River just 10 miles from where she grew up and where her parents still live. On her days off, she enjoys writing for her humor blog, singing in a rock-band, making arts and crafts in her cabin and taking long walks with her old dog, Annie.

Casie Byard

Casie Byard

NIC

Casie Byard

After graduating from Bethel College in Indiana with a BA in American Sign Language Interpreting, Casie moved to Oregon and began her professional career. Casie is NIC certified and always working toward a new goal. She is currently working on her CoreCHI™ for medical interpreting. Her experience includes medical, cruise, video relay, and various other community assignments. Two of Casie’s core values and reasons why she loves interpreting is that “interpreting offers a variety of learning experiences and provides understanding between people”. Casie has received advance training in healthcare interpreting and is working on obtaining her OCHI and CCHI certifications. She loves exploring all the Pacific NW has to offer, which includes hiking or anything outdoorsy. She also enjoys watercolor painting, playing guitar and eating good food!

Cindy Holmes

Cindy Holmes

CI, CT

Cindy Holmes

A lifelong resident of the Pacific NW, Cindy has a B.S. in Interdisciplinary Studies with an emphasis on psychology, sociology and math from George Fox University. She has a second B.S. in Interpreting: ASL/English from Western Oregon University. Holding CI/CT certifications from RID, Cindy has been interpreting since 2001 and enjoys the variety of people and settings with which interpreting brings her in contact. Maintaining a “work hard, play hard” philosophy, Cindy and her husband enjoy exploring other cultures and appreciate the outdoors together rafting, hiking, camping, cross-training, and preparing to eventually sail the world.

Deborah O’Hara

Deborah O’Hara

NIC

Deborah O’Hara

Born and raised outside of Philadelphia, PA, she is the first of 3 daughters born to Deaf parents and embraces her CODA heritage. In addition to her valuable life experience within the Deaf Community, she attended her Interpreter Training Program at Goldenwest College in Huntington Beach, CA and received her RID NIC in 2009. Her initial focus was educational interpreting (K-12 and college), but moved to platform and medical assignments. Deborah is in the process working toward national certification as a health care interpreter, and as taken advanced classes in medical terminology and healthcare interpreting. Prior to specializing in interpreting, Deborah had a varied career history ranging from precision machinist and legal secretary to living aboard a 50 foot yacht in the West Indies as a charter cook and first mate. Life dramatically changed when she settled down and became a mother of two beautiful children. Deborah relocated from Southern California to join National Interpreting Service (NIS). She says she “stands proud as a member among the highest caliber group of colleagues one could ever imagine”. Her leisure time is spent exploring the beautiful Pacific NW, hiking, kayaking, sailing, biking, baking and gardening.

Elise Mongeon

Elise Mongeon

NIC, OCHI, CoreCHI™

Elise Mongeon

Originally from Rochester, New York, Elise is a nationally certified interpreter who has been interpreting professionally since 2010. She graduated from the University of Rochester in 2008 with a BA in American Sign Language and from Gallaudet University in 2010 with a MA in Interpretation. Elise worked in Rochester, NY and the Washington, DC area as a freelance interpreter before joining the NIS team as a staff interpreter in October 2018. She specializes in medical interpreting, ASL to English work, platform, government and policy work, as well as working with disability advocacy organizations and mentoring. Elise is also a certified yoga teacher and in her free time, you can find her practicing yoga, cooking or hanging out in nature somewhere with her husband, Ryne, and adopted beagle-mix, Ruby.

Janelle Reeves

Janelle Reeves

NIC, CoreCHI™

Janelle Reeves

Janelle received her BA degree in American Sign Language/English Interpreting from Western Oregon University in Monmouth, Oregon. Working in the Salem area she set foot on her interpreting career path in the fall of 2011 primarily working in K-12 educational environments. Wanting more varied professional work experiences, she expanded her practice to post-secondary educational settings, community, and video relay service interpreting.

The realm of medical interpreting appealed to her curious nature and has become a passion to further explore and learn more about on a specialized level. Janelle is nationally certified through Registry of Interpreters for the Deaf and has received medical interpreter training to obtain her CCHI™ through Certification Commission for Healthcare Interpreter. She is always looking for opportunities to expand and grow her skillsets and abilities while providing clear communication access in the community.

 Janelle is an energetic hiker, looking for challenging trails, is a dedicated swimmer and is always planning the next fun excursion. In addition, she enjoys the pleasure of spending time with her family, friends and fiancé.

Jolleen Ives

Jolleen Ives

NIC-Adv., CoreCHI™, OCHI, QMHI

Jolleen Ives

Jolleen graduated in 2005 from Western Oregon University with a BA in Interpreting. After graduation, she began interpreting at a university for medical focused classes, and continued her education obtaining her EMT-Basic, giving her an initial base in the world of medicine. This sparked her interest which led to her specialization in medical interpreting after obtaining her National Interpreter Certification: Advanced (NIC-Advanced) in 2009. Jolleen has worked in various settings including post-secondary, medical, mental health, government, business, VRS, and legal interpreting. In 2016, Jolleen become a Qualified Mental Health Interpreter through the Alabama Department of Mental Health Office of Deaf Services, as well as became an Oregon Certified Healthcare Interpreter. Education and improving the standards of the profession are important to her.

Jolleen is involved in interpreting organizations and leadership in order to promote the improvement of professionalism and business standards. While working as a medical interpreter, Jolleen enjoys working in conjunction with the healthcare team, focusing on the goals of the team. She grew up in the Pacific Northwest and enjoys staying active by exploring the outdoors and all the wonders it has to offer. She loves spending time with friends and family, is an avid runner and enjoys traveling abroad.

Kendra Mhoon-Coatney

Kendra Mhoon-Coatney

CI, CT

Kendra Mhoon-Coatney

Kendra has an AA degree in ASL/English Interpreting from Seattle Central Community College and graduated with a B.S. in Interpreting: ASL/English from Western Oregon University (WOU). She received her RID CI/CT certification in 2002. Her interpreting career started in post-secondary educational settings which included three years as staff interpreter at WOU. She then transitioned into community work where she spent the last 13 years of her career specializing in medical and mental health interpreting. Kendra is dedicated and passionate about her work, always looking to better herself in order to better serve the community.

When not interpreting, Kendra is an avid half marathon runner and triathlete, an enthusiastic soccer coach, and most importantly a Mom to her two boys, and a partner to her husband of 19 years.

Melissa Smith

Melissa Smith

NIC, OCHI, CoreCHI™

Melissa Smith

Melissa attended her Interpreter Training Program in Spokane Washington, where she was born and raised. She moved to the Portland area in 2007 and started freelancing as well as working as an educational interpreter with a local Education Service District. Freelancing is where she found herself enjoying all things medical and mental health and started specializing in medical interpreting. In 2010, she became Certified through RID/NAD. Melissa has a history with National Interpreting Service that dates back to 2008 as a freelancer, and was excited to be selected for a staff interpreter position under our company model. Melissa loves working with the Deaf community and continues to seek opportunities to increase her knowledge, not only in bettering her interpretation skills but also in how to be a better ally to the members of the Deaf community. In her leisure, Melissa enjoys everything the Pacific Northwest has to offer: the outdoors, running, hiking, snowboarding, theatre, and the wonderful foodie scene. Melissa also enjoys traveling with her husband where they learn about new cultures.

Sandy Pascual

Sandy Pascual

NIC, CoreCHI™, OCHI, QMHI

Sandy Pascual

Sandy’s passion for sign language and Deaf culture began at an early age. Growing up with a cousin that is Deaf, motivated her to learn sign language and take classes in high school with the sole purpose of communicating with her. She quickly fell in love with the language, and continued to take classes in college and eventually working disability advocacy jobs. Sandy graduated with her Associates Degree in American Sign Language Interpreting in 2014 from Miami Dade College. Sandy is nationally certified through Registry of Interpreters for the Deaf as well as being a nationally certified healthcare interpreter (CCHI™) through Certification Commission of Healthcare Interpreters.

Sandy also holds a Master’s Degree in Business Administration and Organizational Management, as well as various certificates in health, fitness, sports and nutritional therapy. Before making the move to the Pacific Northwest and joining National Interpreting Service in June 2017, she worked as a travel interpreter, allowing her to explore the world and incorporate multicultural approaches into her interpreting work. She spent much of her career as a tri-lingual sign language interpreter in the diverse South Florida community, specializing in medical, legal, social services, visually impaired and behavioral health interpreting. She enjoys spending time with family and friends, traveling, exercise, reading and emerging herself in all the new outdoor experiences the Pacific Northwest has to offer.

Tracy Stewart

Tracy Stewart

CI, CT

Tracy Stewart

Tracy was born and raised in the suburbs of Baltimore, Maryland. Her paternal grandparents were both Deaf so she had periodic exposure to ASL from a very young age. After taking a community signing class and contemplating attendance at Gallaudet University, she married and moved west, postponing her dream of becoming an interpreter. While performing at a small local theater near Portland, she was again exposed to interpreting and instantly made her decision to join the ranks.

In 1988, Tracy graduated from Portland Community College’s ITP. In her 30 years of interpreting, she has had a great array of experiences; college, K-12, 13 years post-grad school and freelancing before working at VRS and VRI for more than 11 years. Several years ago, she joined NIS and works mainly in Medical/Mental Health where she is satisfying a medical-field dream. Tracy has completed advanced training in healthcare interpreting and is working towards her national certification for healthcare interpreting. She has been happily married to her husband for 28 years and they have two grown daughters and a young son. When Tracy isn’t working, she can be found reading, listening to music, camping, traveling and hanging out with her family, friends and Standard poodle.

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